Refund & Cancellation Policy

Claiming a tile in the Free tier costs nothing. Paid tiles are billed monthly or annually as subscriptions, and “Featured” (Advertise) placements are billed either as a one-time purchase or as a recurring subscription. All payments are processed by Dodo Payments, our merchant of record.

This policy explains how to cancel, when we refund, and how to ask for one. It forms part of our Terms of Service.

You can cancel at any time from your dashboard: go to Billing and choose “Cancel plan” next to the subscription. No reason is required.

Cancelling stops all future charges. Your tile stays live until the end of the billing period you have already paid for, and is then released back to the board. You will receive an email confirming the cancellation and the date it takes effect.

To avoid being charged for the next period, cancel before your renewal date. A cancellation made after a renewal has been charged applies from the following period.

You can cancel a recurring Featured placement the same way, from your dashboard: go to Billing, find it under Featured listings, and choose “Cancel plan”. It stops renewing, and the placement stays live until the end of the period you have already paid for.

Deleting your account from the dashboard immediately cancels any active subscriptions, deletes your listings, and releases your tiles. Deleting your account does not entitle you to a refund for the remainder of a period you have already paid for.

If you ask for a refund of a tile subscription within the request window in section 9, we refund 50% of the amount you paid for that plan. The window is 24 hours from the charge for monthly plans and 3 days from the charge for yearly plans. After the window, the charge is not refundable.

One-time payments and Featured placements are not refundable.

Apart from the above, we do not provide prorated refunds for unused time in a billing period. We will, however, refund a charge in full in these cases:

A duplicate or erroneous charge, for example being billed twice for the same purchase, or being billed after a cancellation took effect.

A payment that succeeded but your tile or Featured placement was not activated because of a technical problem on our side that we were unable to fix.

Any other case where a refund is required by applicable law.

Listings that we suspend or remove for breaching our Terms of Service are not eligible for a refund of the affected period.

Featured placements are advertising and are not refundable, whether you bought a one-time placement (a day, a week, or a month) or a recurring plan. You can still cancel a recurring plan to stop future renewals (see section 3). If a paid placement could not go live, for example because the slot was no longer available, we will refund it in full.

When you start a paid checkout, your selected tiles are held for a short time (10 minutes). If payment is not completed in that time, the hold is released and you are not charged.

If a renewal payment fails, your plan may be cancelled and the tile released back to the board. You can claim a tile again at any time, subject to availability.

Email support@circlesaasboard.com from the email address on your account. Please include the listing name, the date and amount of the charge, and the reason for your request.

Refund requests must reach us within 24 hours of the charge for monthly plans, and within 3 days of the charge for yearly plans. Refunds are 50% of the amount paid. One-time payments and Featured placements are not refundable. We aim to reply within 24 hours.

Approved refunds are issued through Dodo Payments to the original payment method. Banks and card issuers usually take 5 to 10 business days to show the refund.

If you have a problem with a charge, please contact us first so we can put it right quickly. Disputing a valid charge with your bank instead may lead to your account and listings being suspended while the dispute is resolved.

The price of each plan includes applicable taxes, which are handled at checkout by Dodo Payments as merchant of record. A refund is 50% of the amount you paid, tax included.

We may update this policy from time to time. The effective date at the top of this page shows when it last changed, and a change does not affect charges made before it.

Questions about cancellations or refunds can be sent to support@circlesaasboard.com.

CircleSaaS is operated by Vikas Yadav, Reliance Township, Waidhan, Singrauli - 486886, Madhya Pradesh, India.